FAQs

Do you offer pickup?

  • Orders can be picked up from our location in Woodbridge/Vaughan, ON.
    Pickup is available Wednesday-Saturday 12pm-5pm. Orders take approximately 24-48 hours to be fulfilled.
    *Please note pickup is not always available*

What size is the mold?

  • Please check each description for sizing and dimensions. 

Do you offer international shipping?

  • Yes we do!

I want a specific mold, but do not see it. Is it possible you will have it?

  • We stock new arrivals monthly, however if you're interested in a product not listed, please email us.

How long are my sprinkles good for?

  • Sprinkles have a shelf life of approximately 12-18 months from date of purchase, however can last longer if store in a cool, dry temperature.

How long will my order take to get to me?

  • All orders have a processing time of 1-3 business days. Depending on the method of shipping chosen at check out, your shipping time will be in addition to the processing time.

When will I receive my tracking number?

  • As soon as your order is shipped, you will receive a tracking number. It will update you on all of your shipment's progress.

I made a mistake! Can I cancel my order?

  • Unfortunately once an order has been placed, it cannot be cancelled. We can try our best to accommodate any changes/errors in order placement. To do this, please email us at shopcakeyourway@gmail.com as soon as possible after realizing any errors.

My order says delivered, but I didn't get it! Help?

  • Unfortunately, Shop Cake Your Way is not responsible for any lost, stolen or damaged packages. If you experience anything of the sort, please contact us at shopcakeyourway@gmail.com and we will try our best to resolve the issue. 

I placed my order Friday, and I paid for express shipping. Will I get it on Monday?

  • Orders can only be shipped during business days (Mondays-Fridays) as postal offices do not deliver or process packages on weekends and/or holidays.

I changed my mind, can I return my order?

  • All sales are final on food products. Cake tools, molds, and/or supplies may be exchanged if defective and in original packaging. Please contact us at shopcakeyourway@gmail.com within 10 days of receipt of your shipment. 

For further information feel free to email us at shopcakeyourway@gmail.com.